Division/Department

Service

Location

Fiesta Lincoln Mercury

Job Title

Billing Clerk

General Description

A Billing Clerk is responsible for scheduling work to be preformed in the service department by service technicians. The Advisor also coordinates the information from the technician to the customer. Additionally, the Advisor offers for sale services that are needed

This position requires standing stooping, bending, walking and other movements around the service drive and around, in, and under vehicles. May be required to lift 50 Ibs. Will be exposed to smoke, vibrations, dust, and weather changes. Extensive use of a telephone is required. Work is performed in a drug free environment.

work experience requirements

•  Greet customers with enthusiasm and in a timely manner.

•  Build loyalty and report with customers.

•  Maintain a CSI rating at least comparable to that of the zone or branch average.

•  Maintain the hours per customer repair order standard.

•  Accurately complete and retain all documents relating to any service that is performed.

•  Schedule customer service appointments.

•  Assign sequencing numbers to each customers order.

•  Accurately describe in a written format the nature of the vehicle's problem.

•  Accurately record all vehicle and customer data.

•  Advise customers on the care of their vehicle and offer for sale services that will satisfy those care issues and needs.

•  Communicate with all customers advising them of costs, details, changes, delays, and overall status of the work in progress to eliminate surprises and improve satisfaction.

•  Provide estimates for parts and labor.

•  Assure that payment for service is valid.

•  Handle telephone inquires with enthusiasm and tact.

•  Deliver repaired vehicles to the customer, answer any questions, preschedule a next service appointment, build loyalty and assure return visits.

•  Attend training sessions as needed.

•  Attend department meetings.

•  Maintain an accurate list of pricing and services.

 

Qualifications

High School diploma or the equivalent. Ability to read and comprehend instructions, and information. Posses a valid Arizona drivers license. Professional appearance. Excellent communication skills. Knowledge of vehicle mechanical operations. Successfully complete pre-hiring testing and background checks.